Frequently Asked Questions
Find answers to common questions about our products, delivery, and services
We deliver within Nairobi same-day and countrywide through courier partners.
Delivery fees vary by location. Some Nairobi orders qualify for free delivery.
We accept M-Pesa, cards, bank transfer, and cash on delivery (selected areas).
Yes. ID verification may be required upon delivery.
Yes. All items are sourced from licensed distributors and approved importers.
Returns are accepted only for damaged or incorrect items delivered.
Same-day in Nairobi; 1–3 days for up-country deliveries.
Yes, we supply events, parties, and corporate clients with special pricing.
We'll reschedule delivery; extra charges may apply.
Yes—look out for promotions, bundle and holiday deals.
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